Call Center in Dubai


E ngage your Customers with the MOTION unique technology: Open Channel, Real Time, Powerful, Effective and totally integrated with Asterisk™. DVCOM Technology provides the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels with our Contact Center Solutions Dubai. Take advantage of the advanced Contact Management and Cally Square IVR designer modules. Empower you call center adding the channels you need with our Contact Center System! Open Channel makes it possible to integrate your custom channels, whether they are new social media, messaging solutions and video interactions and beyond!

We provide Call Center Solutions with all the reporting features in it and Contact Center Solutions which is an omnichannel Solution.

Call Center Solution

 QueueMetrics logo

The Advanced Asterisk™ Call Center Software Solution Suite. QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology. Successfully used in thousands of contact centers worldwide, since 2004.

  • Reporting100%
  • Billing100%
  • Statics100%
 Wombat logo

The next-generation dialer application built for ease of integration. WombatDialer is highly scalable, multi-server, easy-to-use telecasting platform that "just works" with your existing Asterisk-based PBX. It works natively with the QueueMetrics Call-Center Monitoring Suite in order to produce state-of-the-art campaign analysis and insight.

QM Live

The best call center suite for Asterisk is now in the cloud. Move to QueueMetrics-Live today and experience the speed and simplicity of setting up a fully functional Asterisk-based contact-center, tailored for your needs. You can buy QueueMetrics-Live with the first 30 days free and installation included for new customers.

QueueWiz_logo

The first free web contact center simulator. QueueWiz is designed for interactive, quick and accurate call center sizing, cost and revenue simulation. Insert your data with the intuitive interface, measure traffic intensity, expected wait times, agents’ engagement, revenue per call and per agent and even hourly margins. Save your simulation and share it via email or social media.

Contact Center Solution

Motion

Motion provides multiple channel management with a unique integrated system, thus allowing the following benefits: Maximize your Call Center productivity and enhance your customer experience by integrating multiple channels into one unified interaction queue combining both inbound and outbound interactions.

Open Channel

The XCALLY MOTION Open Channel API is a powerful tool designed to develop your favorite customer service channel in your Contact Center.

Customer Journey

Provide the best Customer Journey Experience through the Motion unique technology: everything you expect from a feature rich world class contact center solution.

API Integration

You can integrate xCALLY Shuttle with any kind of external Web Applications you like (external custom CRM, Ticketing solution, ERP etc…)

Contact Manager

Through this module you can: – create and manage the Contact Lists;. – create and manage the Contacts, with the possibility to add Custom fields.

Triggers & Automations

Triggers are rules you can define to execute certain actions based on predefined conditions. You can create triggers for your different configured channels.
50+

Projects Deployed

5000+

Agents Already Used

12+

GUI Languages

49+

Happy Clients

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Asterisk Call Center Software
Call Center Solution
Blended Call Center Solution
Outbound Call Center Solution
CRM Call Center Solution
Contact Center Solution
Voice Blasting Solution
Telephony Attendance System
Telephony Survey System
Telephony Interview System
Telephone System
Hybrid PBX
Virtual Meeting Room
Voice Campaign Solution
Centralized Call Center
Automated Ordering System
IVR Attendance System
Cloud Telephony

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